System Engineer II
3 weeks ago
Job Title: System Engineer II
Job Summary:
We are seeking a highly skilled System Engineer II to join our team at Resource Informatics Group. The successful candidate will be responsible for providing 7/24 operational support via pro-active monitoring in our Digital Technology Command Center.
Key Responsibilities:
- Monitor day-to-day application performance and availability
- Analyze alerts from various tools and restore services
- Participate in planned change activities and incident follow-ups
- Manage multiple alerts and incidents to ensure high-impact scenarios are prioritized and addressed quickly
- Correlate events from various tools to assess the appropriate level of impact
Requirements:
- Strong working knowledge of ITIL Service Management
- Ability to follow Change, Incident, and Problem Management activities
- Solid verbal and written communication with other technical teams and the business
- Pro-active identification of issues with application functionality, digital channel performance, server hardware, and software
- Experience with application performance tools, enterprise site and mobile channel monitoring, and intermediate Systems Administration experience in Unix/Linux and Windows server environments
Preferred Qualifications:
- Good understanding of virtual technology
- Minimum 1-2 years of experience in an operational support role
- Strong knowledge of ITSM Service Management best practices and strong written and communication skills
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