System Engineer II

3 weeks ago


Arlington Heights, Illinois, United States Resource Informatics Group Full time

Job Title: System Engineer II

Job Summary:

We are seeking a highly skilled System Engineer II to join our team at Resource Informatics Group. The successful candidate will be responsible for providing 7/24 operational support via pro-active monitoring in our Digital Technology Command Center.

Key Responsibilities:

  • Monitor day-to-day application performance and availability
  • Analyze alerts from various tools and restore services
  • Participate in planned change activities and incident follow-ups
  • Manage multiple alerts and incidents to ensure high-impact scenarios are prioritized and addressed quickly
  • Correlate events from various tools to assess the appropriate level of impact

Requirements:

  • Strong working knowledge of ITIL Service Management
  • Ability to follow Change, Incident, and Problem Management activities
  • Solid verbal and written communication with other technical teams and the business
  • Pro-active identification of issues with application functionality, digital channel performance, server hardware, and software
  • Experience with application performance tools, enterprise site and mobile channel monitoring, and intermediate Systems Administration experience in Unix/Linux and Windows server environments

Preferred Qualifications:

  • Good understanding of virtual technology
  • Minimum 1-2 years of experience in an operational support role
  • Strong knowledge of ITSM Service Management best practices and strong written and communication skills

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