Director of Governance

1 month ago

Salt Lake, Utah, United States American Express Full time
Lead the Way in Operational Risk Management

At American Express, we're committed to delivering exceptional customer experiences. As a Director of Governance, you'll play a critical role in shaping our operational risk management strategy, ensuring that our organization remains agile and resilient in the face of evolving regulatory requirements and industry standards.

Key Responsibilities:

  • Create and maintain a robust operational risk management framework, including policies, guidelines, and procedures that effectively manage risk and comply with regulations.
  • Establish and communicate the enterprise's risk appetite statements and key risk indicators (KRIs) to ensure alignment with regulatory requirements and industry best practices.
  • Oversee the adoption and consistent application of the risk management framework across all business units, verifying alignment with established risk appetite and KRI thresholds.
  • Maintain a centralized operational risk taxonomy that cuts across all risk stripes.
  • Perform regular evaluations of the risk governance framework's effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements.
  • Stay abreast of regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate, and integrate regulatory changes into the operational risk framework and trainings.
  • Foster a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite.
  • Provide clear guidance and support to business units in understanding and applying governance policies and procedures within their operational activities.
  • Collaborate with other control functions, such as Compliance, Legal, and Internal Audit, to ensure an integrated and comprehensive approach to risk governance, addressing internal findings related to operational risk management.

Requirements:

  • Bachelor's degree in Accounting, Information Technology, Business, Risk Management, or a related field; advanced degrees or certifications are advantageous.
  • 8+ years of experience in operational risk management, with a strong understanding of critical operational risk management lifecycle activities.
  • Experience in creating and maintaining operational risk frameworks, establishing and communicating risk appetite statements, and overseeing the adoption of risk management frameworks.
  • Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices.
  • Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively.
  • Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds.
  • Excellent qualitative analytical skills, project management skills, and communication and interpersonal skills.

What We Offer:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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