Collection Specialist

4 weeks ago


Southfield, Michigan, United States Automotive Credit Corporation Full time
Job Summary

This role is responsible for maintaining company goals and objectives by fielding inbound calls and generating outbound collection calls to customers. The successful candidate will confirm account information, set up payment arrangements, and process payments. This position requires extensive telephone work and data entry skills.

Key Responsibilities
  • Generate outbound telephone calls and receive and handle inbound calls.
  • Provide customers with exceptional customer service.
  • Verify and update customers' information.
  • Inquire about the reason for delinquency and educate customers on the importance of timely payments.
  • Document all actions in the system.
  • Make sound business decisions quickly and effectively regarding account action.
  • Control delinquencies to achieve corporate goals and objectives.
  • Refer non-compliant potentially uncollectible accounts for repossession or litigation.
  • Skip trace accounts according to established practices using assigned skip tracing tools.
  • Prepare files for legal action in accordance with corporate policies and procedures.
  • Reconcile payment misapplications and disputes.
Requirements
  • Minimum of 2 years of relevant collections experience preferably in the auto industry.
  • Minimum of 2 years of skip tracing experience preferably in the auto industry.
  • High school diploma or equivalent.
  • Ability to work successfully in a team environment and communicate effectively with internal customers, external customers, and members of the management team.
  • Exceptional work ethic willing to do what is necessary to achieve desired results.
  • Ability to follow established policies and departmental procedures.
  • Ability to make sound business decisions quickly and effectively regarding account action.
  • Thorough understanding of the Fair Debt Collections Practices Act (FDCPA) and/or applicable state collection laws.
  • Ability to handle irate/hostile people over the phone or in person and successfully defuse the situation while remaining professional.
ACC Values

Our top employees bring our values to work every day. Being DRIVEN is not something we say, it is something we live by.

Dependable – Keep promises. Support and depend on teammates. Actions match words.

Respectful – Value differences. Communicate openly and respectfully. Share credit and appreciate the work of others.

Integrity – Take accountability for behavior, action, and results. Be honest and ethically unyielding and hold others to the same standard. Have the courage to make mistakes and the wisdom to learn from them.

Versatile – Welcome change and adapt to new opportunities. Challenge the status quo: fresh ideas are welcome.

Engage – Commit to the success of the team. Make sure the job gets done right, the first time. Demonstrate a sense of urgency. Be Nimble.

Nurture – Foster relationships. Uphold the values of the organization. Give back to the communities we serve.



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