Production Coordinator

2 weeks ago


Mansfield IL USA, United States Floor Coverings International of Champaign Full time
Job Overview

Floor Coverings International of Champaign is seeking a highly skilled Production Coordinator to join our team. As a key member of our operations team, you will play a crucial role in ensuring the successful installation of flooring projects across the nation.

Key Responsibilities
  • Collaborate with sales staff to review customer expectations and product orders, ensuring accurate and timely delivery of products.
  • Schedule jobs to meet customer and installer schedules, ensuring seamless execution of projects.
  • Communicate job progress to customers, providing updates on start dates, times, and scope of work.
  • Discuss and obtain written permission for any changes in contracted work, ensuring customer satisfaction and profitability.
  • Confirm scope of work and compensation with installers prior to job commencement.
  • Deliver on expectations contracted in the sales process, ensuring customer satisfaction and repeat business.
  • Manage job profitability, completing job costing reports within 24 hours of installation completion.
  • Search for installers offering better experiences and rates, ensuring customer satisfaction and cost-effectiveness.
  • Resolve conflicts and complaints promptly, maintaining a positive customer experience.
  • Keep showrooms and offices organized and presentable, reflecting the company's professional image.
  • Be available for Home Shows and attend training seminars as required.
  • Continuously educate yourself on new flooring products and technologies.
  • Attend weekly meetings with the Franchise Owner and update job status and schedules daily.
Qualifications
  • Leadership skills to manage installers and handle conflicts effectively.
  • Able to work independently without supervision.
  • Excellent organizational and problem-solving skills.
  • Able to make reasonable decisions and portray a professional image.
What We Offer
  • Paid training provided.
  • Full-time employment.
  • Bonus eligibility (performance-based).


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