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Patient Care Management Coordinator
2 months ago
Position Overview:
- Attractive Compensation. Flexible working hours. Enjoy the opportunity to create a schedule that promotes a healthy work-life balance. Make a meaningful impact while enjoying your work.
- We are a dedicated, employee-focused organization committed to delivering exceptional ABA services.
About Us
With a robust team of nearly 1000 professionals across 16 states and various clinics, we are dedicated to providing compassionate and high-quality care to our pediatric patients. Our commitment is to cultivate an inclusive and impactful workplace where every team member can flourish both professionally and personally. If you are driven by a passion for making a difference and wish to be part of a team that values dedication and compassion, consider a role with Golden Steps ABA as we strive for excellence in patient care and team success.
Key Responsibilities:
A typical day includes:
- Overseeing staff schedules and managing cancellations within the assigned state.
- Serving as a communication bridge between families and therapists as necessary.
- Updating relevant spreadsheets within our system.
- Ensuring optimal utilization of client hours and therapist availability.
- Collaborating with the recruitment team to ensure staffing needs are met.
- Engaging in strategic planning to expand services and optimize caseloads.
- Working with management to enhance internal processes and strategies.
- Responding to patient inquiries and communications.
- Collecting necessary consents and ABA documentation from patient families.
- Verifying insurance eligibility and coverage information.
- Documenting all changes and communications related to patient accounts as needed.
- Maintaining efficient scheduling, waitlist management, registration, patient flow, and discharge procedures to improve patient satisfaction.
- Addressing client concerns with sensitivity and confidentiality.
- Performing additional tasks as assigned.
Qualifications:
What You Bring:
- Minimum of 2 years in a communication-focused role.
- At least 2 years of experience with a strong grasp of management and strategic planning.
- Excellent time management and organizational abilities.
- Capability to work collaboratively across various functions.
- Team-oriented mindset with a positive attitude.
- Self-motivated with strong organizational and follow-up skills.
- Familiarity with HIPAA regulations.
- Proficiency in Word, Excel, OneNote, and general computer skills.
Education:
- High School Diploma or Equivalent.
Benefits:
What You Will Appreciate About Golden Steps ABA:
- Exceptional Culture: We prioritize connection through quarterly team outings, summer events, and holiday celebrations.
- Diversity & Inclusion: We believe that a diverse team fosters a collaborative environment rich in shared ideas.
- Career Growth: Our hire-to-retire philosophy ensures unmatched opportunities for professional advancement and development.
- Commitment to Education: We offer tuition scholarship discounts at partner universities to support your career aspirations.
- Referral Program: Our passionate team enjoys bringing in friends to share in the excitement of our work.
- Employee-Centric Focus: Our team members are central to our mission, and we believe that a happy, engaged team provides the best care.
- Ongoing Mentorship: We select our clinical leaders for their dedication to being accessible and supportive to the teams they lead.
- Additional Perks: We provide competitive PTO, paid sick leave, health/dental/vision benefits, and a 401K plan with matching contributions.
Golden Steps ABA is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability that can be reasonably accommodated without undue hardship, or any other classification protected by law.
