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Business Development Associate
2 months ago
About the Role
We are seeking a highly skilled Sales Representative to join our team at Sonepar. As a Sales Representative, you will be responsible for building and maintaining trusted customer relationships to determine the appropriate product desired.
Key Responsibilities
- Build and maintain relationships with customers to understand their needs and preferences.
- Record information into our computer system, Eclipse, for product, pick up or delivery.
- Handle customer complaints and issues in a professional and timely manner.
- Acquire and maintain personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
- Identify and utilize appropriate company and/or customer pricing systems.
- Establish and improve relationships with customers to better understand sales territory, schedule and customer needs.
- Communicate with customers to receive orders for products.
- Solicit orders from customers and provide quotations or estimates of prices, terms and delivery.
- Prepare sales tickets and follow up with any specific record-keeping requirements.
- Estimate date of delivery to customer, based on knowledge of own firm's delivery schedules.
- Requisition merchandise from warehouse for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier.
- Assist in collections of accounts and verify customer credit status and credit procedures.
- Respond to customer complaints concerning billing or products sold.
- Prepare correspondence and reports necessary for business transactions.
- Keep a careful, accurate and daily record of expenses to be reimbursed.
Requirements
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, electronic business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
- Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Preferred Qualifications
- Associate's degree (A. A.) or equivalent from a two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.
Work Environment
- Typical environments include offices, light and heavy industrial, commercial, utility and manufacturing.
About Sonepar
Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. We serve the market through a network of companies with over 400 locations nationwide.
