Sales and Support Representative

3 weeks ago


Las Cruces, New Mexico, United States MCI Military Recruitment Full time

MCI Military Recruitment is seeking a Sales and Support Representative to enhance customer satisfaction by handling outbound calls to new and existing customers.

About the Company:

We are a leading provider of recruitment services for the military and defense industries. Our company values innovation, teamwork, and customer satisfaction.

Key Responsibilities:
  1. Handle inbound and outbound contacts in a courteous, timely, and professional manner
  2. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
  3. Listen to customers, understand their needs, and resolve customer issues
  4. Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  5. Accurately document and process customer orders in appropriate systems
  6. Follow all required scripts, policies, and procedures
Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
Estimated Salary:

$45,000 - $60,000 per year



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