Client Support Representative

9 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time
Join Our Team

MCI Careers is a dynamic and rapidly growing organization that values its employees and provides opportunities for growth and development. We are committed to delivering exceptional customer experiences and driving business success.

As a Client Support Representative, you will play a vital role in our customer-facing team, working closely with internal teams to resolve customer complaints, answer product-related questions, and proactively upsell/cross-sell our services.

Key Responsibilities:

  • Provide top-notch customer service through various communication channels.
  • Work closely with internal teams to resolve customer complaints and concerns.
  • Meet or exceed sales targets by upselling/cross-selling our services.
  • Maintain accurate records and reports to track performance metrics.

Requirements:

  • Bachelor's degree in Business Administration or related field (or equivalent experience).
  • Minimum 1 year of customer-facing experience in a similar role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.

Salary Range: $12.10 - $13.75 per hour (estimated based on industry standards and location). Benefits include medical, dental, and vision coverage, paid time off, and opportunities for advancement.



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