Institutional Account Manager

3 weeks ago


Mesa, Arizona, United States OPENLANE Full time

We are a technology company driven by innovation, customer satisfaction, and excellence in all aspects of our business. We are seeking an Institutional Account Representative to contribute to our mission.

Key Responsibilities:
  • Monitor online and in-person transport orders, providing updates and information to consigners on the status of their transport orders.
  • Handle an average of 80 to 100 inbound calls daily, offering prompt and professional assistance to customers.
  • Ensure accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed.
Salary and Benefits:

Our competitive salary is $57,500 per year, depending on experience. Additionally, we offer medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).

Requirements:
  • High School Diploma or GED
  • 2+ years of experience in a call center environment
  • Excellent interpersonal skills with proven ability to resolve conflicts and create win-win solutions.

As an Institutional Account Representative at OPENLANE, you will be responsible for delivering exceptional customer service and ensuring seamless operations. If you possess strong communication skills, attention to detail, and a passion for innovation, we encourage you to apply.


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