Automotive Service Advisor
3 weeks ago
Job Summary:
The Service Advisor is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless experience for our clients. As a Service Advisor, you will be the primary point of contact for customers, working closely with our technicians to diagnose and repair vehicles. Your goal will be to build trust and rapport with customers, understanding their needs and preferences to deliver personalized solutions.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with technicians to diagnose and repair vehicles, ensuring accurate estimates and timely completion of work.
- Communicate effectively with customers, explaining repairs and services in a clear and concise manner.
- Meet or exceed sales and customer satisfaction targets, building strong relationships with customers and promoting loyalty.
- Stay up-to-date with manufacturer training and certifications, ensuring expertise in the latest technologies and techniques.
- Collaborate with other departments, such as sales and parts, to ensure seamless communication and efficient workflow.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in automotive service or customer-facing role, with a strong understanding of vehicle maintenance and repair.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic computer skills, with proficiency in Microsoft Office and other software applications.
What We Offer:
- A competitive salary and bonus structure, with opportunities for advancement and professional growth.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy, with holidays and vacation days.
- Opportunities for ongoing training and development, with manufacturer certifications and industry-leading tools.
Why Join Our Team:
Hendrick Automotive Group is a leading provider of automotive services, with a commitment to excellence and customer satisfaction. As a Service Advisor, you will be part of a dynamic team that values teamwork, integrity, and customer-centricity. We offer a supportive and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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