Customer Service Specialist
5 days ago
Join PSG Global Solutions Careers, a leading provider of outsourcing, staffing, consulting and workforce solutions. We're currently seeking a Customer Service Representative to work in our Mount Laurel, New Jersey office.
Job DescriptionWe're looking for a talented individual who can deliver exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for:
- Ensuring timely completion and documentation of day-to-day work activities;
- Accurately entering facility enrollments for approval, denial or rejection;
- Verifying and processing electronic or manual replenishment requests;
- Troubleshooting internal processes, caller and customer issues;
- Communicating with facilities to review exception reports and resolve program issues;
- Acting as liaison between program and distribution center;
- Maintaining spreadsheets for monthly reports;
- Meeting department customer service and call standards;
- Troubleshooting order issues;
- Printing, mailing or faxing program correspondence;
- Validating facility licensing;
- Processing facility inbound correspondence;
- Performing clerical duties: filing, faxing, shredding, etc.
Our ideal candidate will have at least 1 year of call center experience, excellent communication skills, and the ability to work with little or no supervision. They will also have a clear, pleasant speaking voice and the ability to adapt quickly to changing environments.
Requirements- Minimum of 1 year call center experience;
- Medicare knowledge is a plus;
- Customer focused;
- Fast and accurate data entry;
- Clear, pleasant speaking voice;
- Excellent communication skills (oral and written);
- Excellent organizational and time management skills;
- Ability to handle multiple tasks and troubleshoot issues;
- Ability to work with little or no supervision;
- Ability to adapt quickly to changing environment;
- Ability to interact with a diverse group;
- Ability to calculate figures such as discounts and percentages;
- Team player/consensus builder;
- Certification as Pharmacy Technician is plus;
- Working knowledge of Microsoft Office (Word, Excel, Outlook).
$45,000 - $65,000 per year, depending on experience.
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