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Hospitality Server

2 months ago

Chicago, Illinois, United States Chicago Waffles - West Loop Full time

Position Overview: As a key member of the team at Chicago Waffles, the Restaurant Server plays a vital role in delivering an exceptional dining experience for our patrons. This position requires taking orders, ensuring timely food delivery, and maintaining high service standards. The ideal candidate should possess quick reflexes, a keen eye for detail, and a commitment to customer satisfaction.

Core Responsibilities:

Guest Engagement:

  • Warmly welcome guests upon their arrival.
  • Assist guests in selecting menu items, providing comprehensive details about food and beverage options.
  • Accurately record food and beverage orders.

Order Management:

  • Input orders correctly into the POS system.

Work collaboratively with kitchen staff and food runners to ensure prompt order preparation and delivery.

  • Menu Expertise: Acquire thorough knowledge of the menu and daily specials.

Provide recommendations and respond to inquiries regarding ingredients and preparation methods.

  • Service Quality: Deliver food and beverages promptly, emphasizing presentation and quality.

Proactively address guest requests and concerns.

  • Table Management: Efficiently clear and reset tables, ensuring a tidy dining atmosphere.

Ensure tables are properly set and stocked with necessary items.

  • Sales Enhancement: Suggest menu items to enhance the guest experience.

Inform guests about special offers and promotions.

  • Teamwork: Collaborate closely with kitchen staff, bar staff, and fellow servers to ensure seamless service.

Contribute positively to the team environment.

Qualifications:

Essential:

  • Outstanding customer service and communication abilities.
  • Capability to thrive in a fast-paced, team-oriented setting.
  • Familiarity with breakfast menu items and hospitality industry standards.
  • Punctuality and reliability.

Preferred:

  • Prior experience as a server in a dining establishment.
  • High School diploma or equivalent.
  • Basset certification.
  • Previous experience in the restaurant industry.

Physical Demands:

  • Ability to perform various physical movements throughout the work environment.
  • Stand and/or walk continuously during shifts.
  • Lift, carry, push, or pull items weighing up to 50 lbs.

Key Job Functions:

  • Adhere to all policies and service procedures of Chicago Waffles.
  • Maintain current knowledge of all menus and restaurant details.
  • Execute all opening and closing duties as required.
  • Ensure cleanliness and organization in assigned service areas.

Additional Responsibilities:

  • Assist other restaurant personnel as needed.
  • Participate in meetings, training sessions, and menu tastings.

Application Process: Interested candidates are encouraged to submit their resume, references, and a brief cover letter detailing relevant experience.



For more information about Chicago Waffles - West Loop, please visit our website.