Guitar Repair Specialist: Deliver Exceptional Customer Experience
3 weeks ago
Company Overview: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our team member, you will be an integral part of fostering a positive environment for musicians and delivering exceptional customer service.
Salary InformationThe estimated annual salary for this position ranges between $33,600 - $48,960, depending on background and experience. Additionally, you will have opportunities to earn commissions based on your performance.
Job Description: The GC Retail Repair Tech at Guitar Center provides maintenance and repair services for customer-owned instruments. This role emphasizes customer service, craftsmanship, and product knowledge while fostering a positive environment for musicians. Repair Technicians also maintain store inventory and assist in developing lifelong musicians through exceptional service and creativity.
- Main Responsibilities:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Required Skills and Qualifications: To succeed in this role, you should have a skilled understanding of repairing guitars and a foundational product knowledge on Guitar Center products. You will need to possess excellent customer service skills and be able to communicate effectively with customers.
Benefits: As a valued member of our team, you will enjoy a range of benefits, including medical, dental, and vision insurance, 401(k) plan with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
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