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Customer Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional service to our customers, addressing their technical queries, and resolving issues in a timely and professional manner.
Key Responsibilities- Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, and resolving technical issues in a prompt and courteous manner.
- Technical Support: Offer technical assistance to customers, troubleshooting and resolving issues related to consumer electronics, and providing accurate time estimates for next steps.
- Device Setup and Repair: Assist customers with setting up and repairing their technology devices, ensuring they are up and running smoothly.
- Service Queue Management: Monitor service queues, providing accurate status updates to customers, and ensuring seamless communication with fellow agents.
- Team Collaboration: Collaborate with fellow agents to provide a supportive and positive environment for customers, working together to resolve complex issues.
- Experience: Possess experience using and learning about consumer electronics, with a strong understanding of technical concepts.
- Teamwork: Demonstrate the ability to work successfully as part of a team, prioritizing tasks, and managing multiple responsibilities in a fast-paced environment.
- Flexibility: Show flexibility in scheduling, including working holidays, nights, and weekends, as needed.
We offer a comprehensive benefits package, including competitive pay, generous employee discounts, financial savings and retirement resources, and support for your physical and mental well-being. Our culture is built on deeply supporting and valuing our employees, providing a great place to work, and unlocking unique career possibilities.