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Home Maintenance Manager, South Florida
2 months ago
We are seeking a highly skilled and experienced Home Maintenance Manager to join our team at Pacaso. As a key member of our operations team, you will be responsible for ensuring the maintenance and upkeep of our properties in Southern Florida.
Key Responsibilities- Property Maintenance: Ensure that our properties are well-maintained and in excellent condition through preventative maintenance, reactive repairs, and capital projects.
- Problem-Solving: Apply professional judgment to quickly solve for owner-reported maintenance issues, including but not limited to appliance troubleshooting, cable / wifi troubleshooting, HVAC repair, plumbing, electrical, carpentry, and pool / spa maintenance.
- Vendor Management: Source and manage third-party vendors; evaluate estimates, refine scopes, inspect work quality, and ensure successful delivery.
- Project Planning: Exercise discretion in developing optimal project plans and work orders, with consideration for budget, timing, prioritization, and impact on owner experience.
- Due Diligence: Conduct due diligence inspections during new property acquisitions; identify current issues, potential liabilities, and provide evaluations to cross-functional team.
- Property Cataloging: Maintain a catalog for each property in your market, detailing the equipment and systems in use to ensure quick service and limit outsourcing to third-party vendors.
- Unit Walkthroughs: Conduct regular unit walkthroughs and maintenance checks, and assess the readiness of properties to meet experience standards.
- Process Improvement: Support Operations in developing SOPs and best practices to optimize workflows and improve service quality.
- Documentation: Organize and document project information and updates to support cross-functional alignment.
- Inventory Management: Source parts / materials and maintain inventory levels across your portfolio.
- Travel: Travel to properties and outside markets as needed.
- Collaboration: Work closely with Home Managers to deliver an incredible owner experience; this includes home inspections, interfacing with owners, and going above and beyond routine maintenance responsibilities.
- Experience: Experience solving a wide range of repair and maintenance issues within single and multi-family homes, including mechanical, electrical, plumbing, home security, home automation, pool / spa, and HVAC systems.
- Flexibility: Flexible and able to thrive in environments with high levels of ambiguity and shifting priorities.
- Attention to Detail: Detail-oriented and demonstrate a proven track record of prioritizing tasks in order to meet tight deadlines.
- Communication Skills: Strong communication skills, including the ability to convey critical information to stakeholders quickly and effectively, recommend solutions, and suggest opportunities for improvement.
- Professionalism: Professional demeanor and strong ability to establish positive relationships with others; you will be working closely with Home Managers to diagnose problems and address solutions in a collaborative manner.
- Leadership: Possess a leader's mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done.
- Team Player: Team player and have a can-do, will-do attitude; you're willing to help whenever needed, including being available to provide support on weekends, evenings, and holidays.
- Travel: Ability and willingness to travel, including outside your designated market.
- Tech Savviness: Tech-savvy and / or motivated to adopt new and emerging technologies; you can manage work orders and update tasks on online platforms, and maintain a high level of responsiveness.
- Tools and Equipment: Have your own tools and equipment, a valid Driver's License, and reliable transportation.
- Physical Demands: Ability to maneuver tight spaces and lift heavy objects (up to 50 lbs).
