Customer Service Representative

19 hours ago


Brooklyn, New York, United States New York Life Insurance Co Full time

At New York Life Insurance Co, we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll be part of our Field Service Team, supporting agents and clients with seamless interactions. This full-time role offers a competitive salary range of $40,000-$50,000, plus opportunities for overtime and an annual discretionary bonus.

About the Job

You'll work closely with our agents, facilitating onboarding, contracting, and licensing processes. Your responsibilities will include:

  • Providing top-notch customer service via phone, email, or in-person interactions
  • Supporting agency management with agent onboarding and contract processing
  • Participating in event planning for training sessions and meetings
  • Processing agent contracts, licenses, and other requirements

To succeed in this role, you'll need:

  • Proficiency in Mandarin language
  • 2+ years of customer service and/or administrative experience
  • Excellent written and verbal communication skills
  • Strong computer skills with proficiency in Microsoft Office Suite

We offer a range of benefits, including paid vacation, health care, 401K match, pension plan, tuition assistance, and flexible spending accounts. Our diversity and inclusion initiatives ensure that all employees feel valued and supported.



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