Customer Service Representative with Benefits Expertise

5 days ago


Brooklyn, New York, United States PSFCU Full time

We are seeking a highly skilled Member Services Representative to join our team at PSFCU.

About the Role

This is an exciting opportunity for a customer-focused individual who can provide exceptional service and support to our members. The ideal candidate will possess excellent communication skills, a strong understanding of credit union products and services, and the ability to work in a fast-paced environment.

Responsibilities
  • Represent PSFCU to members in a courteous and professional manner, providing prompt, efficient, and accurate service;
  • Develop and maintain a thorough understanding of PSFCU's philosophy, organization, bylaws, and operational procedures;
  • Provide general and specific information concerning PSFCU products, services, or policies, in person and/or by telephone;
  • Respond to member requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
  • Responsible for handling member mail and incoming documentation as well as other incoming mail;
  • Develop good relationships with PSFCU vendors;
  • Attend, represent, and actively participate in PSFCU community events as well as actively participating in branch-sponsored events;
Requirements
  • 1-2 years of work experience;
  • 1 year of experience as a Teller;
  • Basic computer skills and knowledge of computer software programs;
  • Ability to cross-sell products;
  • Fluency in spoken and written Polish and English;
  • High School Diploma;
Compensation

The salary for this role is estimated to be between $16.20 - $22.26 per hour.

We offer a comprehensive benefits package that includes medical, vision, and dental insurance, retirement plans, life insurance plans, tuition reimbursement, and pet insurance, among others.



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