Customer Service Representative

6 days ago


Niles, Illinois, United States Massage Envy Full time
Your Dream Job Awaits
Massage Envy Niles is seeking a highly skilled Sales & Customer Service Associate to join our team. As a critical member of our client services department, you will be responsible for promoting the value of Total Body Care and delivering exceptional customer experiences.

About the Opportunity:
We are looking for an individual who is passionate about wellness and committed to helping others achieve their goals. In this role, you will:
  • Provide outstanding customer service and help clients feel valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.

What Sets Us Apart:
In addition to a competitive salary of $14-$17/hour (estimated), we offer a comprehensive benefits package, including employer-assisted healthcare, a matching 401(k) plan, employee assistance program, flexible scheduling, in-depth product and service training, free massages or skincare treatments each month, and discounts on skincare products.

How to Succeed:
To excel in this role, you must have excellent communication skills, be able to multitask, and possess a strong passion for customer service. Previous commission-based sales experience is highly preferred. You must also have a high school diploma or equivalent, be at least 18 years old, and be willing to work in a fast-paced environment.

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