Customer Service Representative
3 days ago
About SKYGEN USA
SKYGEN USA is a leading provider of healthcare benefits management solutions. We are dedicated to delivering exceptional customer service and support to our clients and their members. As a member of our team, you will play a critical role in ensuring that our customers receive the highest level of care and attention.About the Role
This position is responsible for providing exceptional customer service to dental and vision callers. The successful candidate will be responsible for answering calls, resolving issues, and providing information regarding eligibility, benefit coverage, authorizations, claims, and assisting with locating a provider in the caller's area.About You
To be successful in this role, you will need to have strong problem-solving skills, excellent communication and listening skills, and the ability to work in a fast-paced environment. You will also need to be able to navigate multiple systems and databases to find information and resolve issues quickly and efficiently.Responsibilities
The responsibilities of this position include servicing dental and vision callers, utilizing knowledge of claim adjustments and resubmission processes to determine appropriate resolutions, providing feedback to Provider Relations staff on high-level claim issues, supporting enrollment activities, acting as a liaison between our organization and the client's Member Services staff, and recognizing provider questions that could be handled through the use of the provider web portal and providing education to these callers on the benefits of utilizing the technology available.What We Offer
We offer a competitive salary range of $32,461.00 - $48,691.00, depending on experience, plus additional benefits including paid training, health insurance, 401(k), and opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.-
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