Customer Service Representative II
3 weeks ago
1st Shift: 8am to 5pm Monday through Friday
Pay: $19/hour
Job Summary:
This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.
Primary Responsibilities:
•Accurately enter customer orders into the system and validate all order details to ensure
completeness and accuracy.
•Perform order validation and exception resolution such as pricing issues.
•Handle any order-related issues or customer complaints promptly and efficiently.
•Keep accurate records of all orders, including purchase orders and order confirmations.
•To work as part of a team and deliver quality results by interacting with the customer and
providing exceptional service.
•Order monitoring, credits/cancellations and purchase order revisions
•Follow established policies & procedures as laid out in SOP's and other relevant process
documents.
•Work closely with sales, logistics, and finance teams to ensure seamless order processing.
•Responsible for handling inbound customer calls/emails relating to orders, products, and
services.
Required Qualifications:
•High school diploma or equivalent.
•2+ years in order management, customer service or related field
•Familiarity with order processing systems and software, such as SAP, Oracle or CRM
•Patience, empathy, and professionalism
•Good communication abilities, including written and verbal
•Good problem-solving skills
•High degree of accuracy and attention to detail.
Preferred Qualifications:
•Background in supply chain, retail or manufacturing field a plus
•Basic knowledge of Microsoft Office Suite
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