Customer Service Technician

2 weeks ago

Ville Platte, Louisiana, United States BrightSpeed Full time
About Brightspeed

Brightspeed is a leading provider of fast, reliable internet connections and exceptional customer experiences in the Midwest and South. Our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to rural markets traditionally underserved by broadband providers.

Job Description

We are seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment. You will also perform maintenance and repair on outside plant facilities within assigned geographic service areas.

Key Responsibilities:
  • Install, maintain, and troubleshoot high-speed internet, video, and voice networks
  • Perform maintenance and repair on outside plant facilities
  • Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
  • Observe all safety rules and regulations
  • Assist other technical personnel in the performance of their duties when requested
  • Actively support sales and marketing-related activities
  • Direct customer-facing work and sales referrals
Requirements:
  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills, including MS Office applications
  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g., ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS, and co-workers to problem-solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Preferred Qualifications:
  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
About Working at Brightspeed

We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. Diversity, equity, and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents and Brightspeed's Privacy Notice.

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