Optical Sales Specialist

4 weeks ago


West Columbia, South Carolina, United States America's Best Full time

About the Role:

We are seeking a highly motivated and customer-focused Optical Sales Specialist to join our team at America's Best. As an Optical Sales Specialist, you will be responsible for selling, fitting, and dispensing eyewear to customers, while providing exceptional customer service and ensuring a positive shopping experience.

Key Responsibilities:

  • Sell and fit eyewear to customers, ensuring accurate measurements and proper fitting.
  • Dispense eyeglasses and contact lenses to customers, as permitted by state law.
  • Educate customers on proper eyeglass and contact lens care.
  • Maintain accurate and organized patient records.
  • Notify customers when orders are ready or of any delays.
  • Assist customers with picking out eyewear, recommending appropriate products for lifestyle and Rx.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Maintain the cleanliness of all equipment, workstations, and the overall facility on a daily basis.
  • Ensure inventory control and loss prevention procedures are followed at all times.
  • Maintain visual merchandising according to Brand and Company Standards.

Requirements:

  • 1+ years related experience or training in retail/customer service preferred.
  • Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies.
  • In some locations, bilingual abilities preferred.
  • Ability to give instruction in a clear and concise manner to customers.
  • Ability to interact with all levels of employees in a courteous, professional manner at all times.
  • Must have open availability.

What We Offer:

We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At America's Best, we strive to deliver opportunities for professional growth and long-term career fulfillment.

About America's Best:

America's Best is part of National Vision, one of the largest optical retailers in the United States. We combine both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. Our strong force of talented opticians and associates help customers see their best to live their best.


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