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Customer Service Representative

2 months ago

San Diego, California, United States TriMark USA Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TriMark USA. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the foodservice industry.

Key Responsibilities:

  • Assist professional chefs, restaurant owners, and cooking enthusiasts with their purchases at the counter.
  • Proactively communicate and collaborate with vendors and customers to ensure smooth transitions of special orders.
  • Resolve customer complaints and process refunds and exchanges.
  • Work independently or with minimal supervision to maintain a clean workspace and ensure accurate pricing and quantities.
  • Accept payments and provide receipts to customers.
  • Balance the cash register and generate reports for credit and debit sales.
  • May occasionally visit customers to provide support and build relationships.

Requirements:

  • High school diploma or equivalent GED.
  • Previous experience in customer service and sales, preferably in the foodservice industry.
  • Strong analytical skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask and learn quickly.
  • Computer literacy and basic math skills.

Benefits:

  • Flexible time off program.
  • Medical insurance with prescription drug coverage, dental, and vision plans.
  • Life insurance programs.
  • 100% employer-paid premium for long-term disability coverage.
  • Health and dependent care spending accounts.
  • 401(k) retirement savings plan.
  • Tuition reimbursement program after one year of service.
  • Continuous training and growth opportunities.

TriMark USA is an equal opportunity employer and welcomes applications from diverse candidates.