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Shift Team Lead
2 months ago
As a Jeremiah's Italian Ice Lead Server, you will be the face of our brand, responsible for leading your shift and ensuring exceptional customer service is delivered to every guest. This role requires strong leadership skills, attention to detail, and a passion for delivering a 5-star experience.
Key Responsibilities- Customer Service: Take guests' orders with a friendly smile, answer questions accurately and politely, and serve all guests efficiently while maintaining superior service.
- Team Leadership: Conduct daily pre-shift huddles (Chill Chats) to review Launch Pad, lead by example, and provide guidance to team members.
- Product Knowledge: Demonstrate impeccable product knowledge, serve Jeremiah's products that consistently exceed expectations in image and quality, and offer suggestions and guidance to guests.
- Store Operations: Perform opening and closing responsibilities, maintain a clean and organized store, and ensure side work is complete.
- Safety and Security: Ensure the work environment is safe, secure, and healthy by following sanitation standards and procedures, complying with legal regulations, and maintaining the patio, walkways, and parking lot.
- Leadership Skills: Strong leadership skills, ability to motivate and guide team members.
- Communication Skills: Excellent communication skills, ability to effectively communicate with guests and team members.
- Product Knowledge: Impeccable product knowledge, ability to serve Jeremiah's products that consistently exceed expectations.
- Physical Demands: Ability to lift 50lbs to shoulder height and perform intense manual labor.