Front Desk Ambassador

4 days ago


Burlington, Vermont, United States DoubleTree Hotel- Burlington, VT Full time
About Us

The DoubleTree by Hilton Burlington, VT is Vermont's largest hotel and conference center. Our hotel has started a $16 million dollar renovation to include all of the 30,000 square feet of event space, guest rooms, public areas and more.

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

Key Responsibilities:
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients' complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.

Requirements:
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor.
  • Customer service attitude.
  • Excellent communication and organizational skills.

What We Offer:
  • A competitive salary $19.75 per hour.
  • A flexible schedule.
  • Opportunities for growth and development.


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