12-volt A/V Systems Manager

3 weeks ago


Harrisonburg, Virginia, United States Crutchfield Full time

We're seeking a skilled 12-volt A/V Systems Manager to oversee the installation operations of our 12-volt products in customer vehicles.

This role requires a combination of technical expertise, leadership skills, and exceptional customer service.

The ideal candidate will have a deep understanding of 12-volt systems, excellent project management abilities, and a passion for delivering top-notch service.

Key Responsibilities:

  • Perform installation of a variety of 12-volt accessories, including A/V source units, factory replacement speakers, amplification, integration devices, safety and collision avoidance systems, and remote-start/security systems.
  • Oversee the installation process of 12-volt products in customer vehicles, ensuring quality workmanship and adherence to safety standards.
  • Manage and lead a team of skilled installation technicians, providing training, guidance, and support to ensure the team's success.
  • Implement and maintain quality control measures to ensure installations meet company standards and customer expectations.
  • Interact with customers to understand their needs, provide product recommendations, and address any concerns related to installations.
  • Work closely with the inventory team to ensure the availability of necessary installation materials and products.
  • Identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction, implementing best practices to drive operational excellence.

Requirements:

  • Proven experience in managing installation teams, preferably in the automotive or 12-volt industry.
  • In-depth knowledge of 12-volt systems and automotive electronics.
  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • Organized with a keen eye for detail.
  • Problem-solving and decision-making skills.
  • Ability to work in a fast-paced environment.
  • A valid driver's license with an acceptable driving record.

We offer a competitive compensation package starting at $55,000 per year, along with health and dental insurance options, a comprehensive wellness program, tuition reimbursement, and discounts on the products we sell.

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status, or age.



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