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Automotive Service Consultant

2 months ago

Danville, Virginia, United States Bisbee Honda Full time
Job Overview

At Bisbee Honda, we recognize that our success is driven by our dedicated team members. We are seeking a knowledgeable and customer-focused Service Advisor to enhance our service department and assist our valued clients with their automotive needs.

Key Responsibilities:
  • Appointment Scheduling: Efficiently manage service appointments and gather necessary customer and vehicle information prior to their arrival.
  • Customer Interaction: Welcome customers warmly and utilize digital tools to streamline their experience.
  • Needs Assessment: Conduct thorough walk-arounds with customers to ensure all service requirements are identified.
  • Estimates and Communication: Provide detailed written and digital multipoint inspection reports, including accurate cost estimates for parts and labor, while establishing expected completion times.
  • Progress Updates: Monitor repair progress throughout the day, informing customers of any changes to estimates or timelines, and obtaining necessary approvals for additional work.
  • Vehicle Testing: Test-drive vehicles or coordinate with technicians as needed to ensure quality service.
  • Customer Satisfaction: Maintain a high Customer Satisfaction Index rating, aligning with manufacturer standards.
  • Online Engagement: Encourage customers to share their experiences through online reviews.
  • Vehicle Maintenance Advice: Educate customers on vehicle care and the importance of adhering to manufacturer maintenance schedules.
  • Regulatory Compliance: Adhere to all relevant federal, state, and local regulations regarding hazardous waste disposal and safety protocols.
  • Safety Procedures: Follow company safety policies and report any incidents immediately.
Qualifications:
  • High school diploma or equivalent.
  • Ability to understand and follow written instructions.
  • Minimum of two years of experience in a dealership environment.
  • General knowledge of automotive mechanical systems.
  • ASE certification is preferred.
  • Sales experience is advantageous.
  • Professional appearance and demeanor.
  • Strong verbal and written communication skills.
  • Must be authorized to work in the USA.
Benefits:
  • Comprehensive medical coverage.
  • Dental and vision insurance.
  • Short and long-term disability and life insurance.
  • 401(k) retirement plan.