Front Desk Associate

2 months ago

Woodward, United States POWDR Full time
Location: Soda Springs, California

Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you

As the Front Desk Associate you have the responsibility of welcoming customers, engaging in discussions about the facility and our product offerings, and facilitating sales transactions. This role involves registering guests both in person and over the phone, checking them in onsite, maintaining guest records, ensuring proper completion of liability forms, and handling reservations and messages. Additionally, you will be accountable for retail sales, stocking, and managing inventory.

As a key player at Woodward, you will collaborate with team members across Woodward to innovate and organize a seamless experience for all. Woodward is a place for learning and progression, with you spearheading the first interactions with guests new and old.

If you are a strong leader who can contribute to a positive work environment and wants to progress in your professional career, we want to hear from you

The Perks:
  • Compensation: Proposed hiring rate of $18+ actual pay will be adjusted based on experience.
  • Complimentary access to most POWDR owned resorts (Skiing, Riding and more)
  • Full access to our world-class facilities. Work and play in the same innovative environments as professional and Olympic athletes.
  • Friends & family discounts and complimentary passes.
  • Discounts on food, retail, and gear
  • Enough free time to enjoy the Woodward lifestyle.
  • Career development and growth opportunities both here and at our facilities across the globe.
  • A connection with people that share the same passions and embrace each other's unique and individual stye
Progression is not just accounted for in our sports but also in our professions. At Woodward, we aim to provide professional progression experiences for all our team members. Over the next few seasons, we will continue to increase our investment in Woodward Talent to focus on innovation, progression, and the employee experience.

We look forward to providing diverse, meaningful, exciting leadership and life experiences on and off the mountain

The Job:
  • Thorough knowledge of all Woodward products, programs, and prices (winter and summer)
  • Sell customers into correct programs and products at correct prices
  • Ensure the highest level of guest service to internal and external guests, with particular focus on product knowledge, guest service, and guest engagement.
  • Ensure guests properly fill out liability waivers
  • Input data into point of sales systems and create guest records accurately
  • Distribute wrist bands to guests
  • Answer telephones, check messages, and return customer calls daily
  • Answer any questions potential guests may have (winter and summer)
  • Sell and restock retail items
  • Maintain inventory and conduct physical inventory counts monthly
  • Keep front desk area clean and free of clutter
  • Assist with cleaning common areas
What we're looking for:
  • Prior background in guest service or retail position
  • Organized and highly efficient
  • Secretarial experience a plus
  • Friendly, polite, and outgoing demeanor
  • Must pass a background check
  • Must have high-school diploma or equivalent


You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to talentandculture@woodwardmountaincenters.com

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