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Field Service Engineer II

1 month ago


Canoga Park CA USA, United States ThermoFisher Scientific Full time
Job Summary

We are seeking a highly skilled Field Service Engineer II to join our team at Thermo Fisher Scientific. As a key member of our service team, you will be responsible for providing technical support and maintenance services to our customers in the West Region.

Key Responsibilities
  • Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment at customer labs.
  • Handle personal parts inventories, complete job tasks, and complete service reports using service ticket management software.
  • Train customers on MS equipment and software.
  • Provide a communication link between the customer and the company to ensure effective service is provided.
  • Regularly attend factory-provided technical and service training on newest innovative products developed by Thermo Fisher Scientific.
  • Collaborate with Service and Sales teams to achieve team goals.
  • Review customer data and run factory protocols to troubleshoot instrumentation.
  • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.
Requirements
  • High school diploma or equivalent required.
  • 3+ years of servicing, preventive maintenance of Chromatography or Mass Spectrometer equipment experience.
  • Bachelor's degree preferred or equivalent work experience.
What We Offer

At Thermo Fisher Scientific, we offer a comprehensive Total Rewards package that includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave, accident and life insurance, and short- and long-term disability in accordance with company policy.
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
About Us

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.