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Customer Service Director
2 months ago
We are seeking a highly skilled Customer Service Manager to join our team at AMMEGA. As a key member of our organization, you will be responsible for leading our customer service team and driving excellence in customer experience.
Key Responsibilities- Drive change and continuous improvement initiatives to enhance efficiency and effectiveness.
- Champion a customer-first approach in all decision-making processes and implement strategies to drive customer satisfaction.
- Utilize KPIs to measure and enhance team performance, and provide ongoing coaching and development to ensure the team meets and exceeds their goals.
- Create and nurture a feedback-rich culture, promote open communication and collaboration across the team, and foster a positive work environment.
- Develop and implement a tiered career progression program to provide clear growth paths within the team, and design and manage incentive schemes to motivate and reward high performance.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of management experience in a customer service environment.
- 10+ years of work experience in a commercial/customer-facing role.
- Proven leadership in customer service management, with a demonstrated ability to dramatically improve customer service metrics.
- Strong leadership skills with a track record of managing and transforming customer service teams.
- Experience with performance management systems and staff development.
- Technological proficiency, especially with CRM systems like Salesforce, and an openness to integrating new technologies.
- Excellent communication and interpersonal skills, with an ability to inspire a team towards achieving excellence.
- Strategic thinker with a problem-solving mindset.
- Strong leadership.
- Building relationships.
- Customer focus level.
- Commercial awareness.
- Continuous improvement/innovation.
- Planning and organizing.
- Communicates effectively.
- Paid training.
- Team bonuses and learning incentives.
- Medical, Dental, and Vision insurance.
- Life insurance.
- Employer-paid Short- and Long-Term Disability insurance.
- 401k with company match.
- Tuition reimbursement for Undergraduate and Graduate education.
- Paid time off.
AMMEGA is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We believe that our employees are our greatest asset, and we are dedicated to providing them with the resources and support they need to succeed.
