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Client Services Associate in Insurance

2 months ago

Dayton, Ohio, United States Robert K Jones Insurance Agency Full time
Client Services Associate at Robert K Jones Insurance Agency

The Robert K Jones Insurance Agency is looking for a dedicated Client Services Associate to serve as the initial point of contact for our clientele. This role is essential in delivering outstanding customer support and ensuring a welcoming atmosphere for all visitors.

In this position, you will engage in a collaborative work environment that prioritizes teamwork. Your responsibilities will include warmly welcoming clients, addressing their inquiries, and assisting with various policy-related issues to foster strong client relationships.

We seek an enthusiastic individual who is committed to providing excellent customer service. This entry-level role presents opportunities for advancement into account management within the insurance sector.

Benefits
  • Competitive Hourly Wage with Bonus Potential
  • Paid Time Off (PTO)
  • Comprehensive Dental, Vision, Life, and Disability Insurance
  • Practical Training and Professional Development
  • Standard Monday to Friday Schedule with Evenings Off
  • Fully Funded Training & Licensing
  • Health Insurance and Retirement Savings Plan
  • Career Advancement Opportunities with Quarterly Incentives
Key Responsibilities
  • Welcome clients with a friendly demeanor
  • Respond to phone inquiries and provide timely assistance
  • Offer detailed explanations of insurance policies and coverage options
  • Assist clients with payments, claims, and policy modifications
  • Efficiently manage administrative tasks
  • Work collaboratively with team members to enhance client satisfaction
Qualifications
  • Prior experience in customer service is advantageous
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational skills
  • Familiarity with computer systems and Microsoft Office Suite
  • Able to multitask and prioritize effectively
  • Willingness to work standard office hours
  • Capability to work remotely on a limited basis