Help Desk Specialist

4 weeks ago


Wyomissing, Pennsylvania, United States Inficare Full time
Job Title: Help Desk Support

The Help Desk Support role at Inficare is a critical position that requires a strong technical background and excellent communication skills. As a Help Desk Support specialist, you will be responsible for providing technical assistance to our clients, resolving computer-related issues, and ensuring seamless system operations.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or remote access, resolving issues related to computer software and hardware.
  • Install and configure software, perform hardware testing, and troubleshoot system problems to ensure optimal performance.
  • Maintain accurate records of client interactions, including issues resolved, actions taken, and follow-up activities.
  • Collaborate with internal teams to resolve complex technical issues and provide expert advice on system configuration and optimization.
  • Stay up-to-date with the latest technology trends and advancements to ensure Inficare's systems remain secure and efficient.
Requirements:
  • Associate's degree in a computer-related field or equivalent experience.
  • Minimum X years of experience in a technical support role.
  • Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to work independently and manage multiple priorities.
  • Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services.

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