Seasonal Customer Service Professional
2 weeks ago
Dreaming of a career in customer service? Look no further than David's Bridal, LLC. As a Seasonal Customer Service Representative, you'll play a key role in delivering exceptional experiences for our customers. With competitive hourly pay rates, flexible schedules, and opportunities to build lasting relationships, this is an ideal opportunity to grow your skills and advance your career.
About the Role
This seasonal position will see you working in our peak season, helping customers find their perfect wedding dress or accessory. You'll be responsible for interacting with customers, answering their queries, and resolving any issues that may arise. Your excellent communication and problem-solving skills will be essential in providing a Five-Star Customer Service Experience.
We're looking for someone who is passionate about delivering exceptional customer service, has great interpersonal skills, and can work well under pressure. If you're a team player who is eager to learn and develop your skills, we'd love to hear from you.
Responsibilities
Your key responsibilities will include:
- Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person.
- Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers.
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Requirements
To succeed in this role, you'll need:
- A high school diploma or equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.
- Excellent communication and problem-solving skills.
- The ability to work well under pressure and meet deadlines.
Benefits
We offer a range of benefits, including:
- Flexible schedules.
- 40% merchandise discount.
- $400 bonus for every referral hired with NO LIMIT*.
- Competitive hourly pay rates & team bonus.
Our Mission
At David's Bridal, LLC, we're committed to building a diverse and inclusive workplace where everyone feels valued and respected. We believe in creating opportunities for growth and development, and we're always looking for talented individuals who share our vision.
We estimate that the salary for this role will be around $13-$15 per hour.
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