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Equipment Finance Customer Service Representative
2 months ago
At U.S. Bank, we're committed to delivering exceptional customer experiences. As an Equipment Finance Customer Service Representative, you'll play a vital role in providing top-notch support to our customers, ensuring their financial needs are met with precision and care.
Key Responsibilities- Respond to customer inquiries, resolving issues and providing account information in a timely and professional manner.
- Research and analyze customer problems, providing solutions that meet their needs and exceed their expectations.
- Manage a portfolio of delinquent accounts, working closely with customers to arrange payment and minimize loss to the organization.
- Collaborate with senior leaders and functional teams to resolve complex customer accounts and provide project opportunities.
- High school diploma or equivalent.
- Two to four years of relevant experience in customer service or a related field.
- Excellent communication and problem-solving skills, with the ability to handle difficult customer calls.
- Proficient computer navigation skills using Microsoft Office applications.
- A comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, and 401(k) and employer-funded retirement plan.
- Paid vacation and up to 11 paid holiday opportunities.
- Adoption assistance and sick and safe leave accruals.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
