Retail Sales Associate
2 days ago
About the Role:
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Michaels Stores. As a Retail Sales Associate, you will play a key role in delivering an exceptional shopping experience for our customers.
Key Responsibilities:
- Provide fast and friendly checkout experiences for customers
- Execute cash handling to standards
- Engage customers on benefits of Rewards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
- Support shrink and safety programs
- Assist with Omni channel processes
- Acknowledge customers, help locate product and provide solutions
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others
- Cross trained in Custom Framing selling and production
Requirements:
- Retail and/or customer service experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment:
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
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