Senior Release Management Specialist
4 weeks ago
Key Responsibilities:
As a Senior Release Management Specialist at Insight Global, you will be responsible for assigning and handling customer service requests for all internal workgroups, managing and monitoring environment processes for those workgroups, and coordinating the upgrade of environments for large-scale efforts.
Day-to-Day Activities:
- Assigns and handles customer service requests for all internal workgroups
- Manages and monitors environment processes for those workgroups
- Coordinates the upgrade of environments for large-scale efforts
- Serves as group contact for major projects and initiatives
- Takes ownership of customer issues affecting EMS workgroup processes
- Manages and enforces processes to support ongoing process improvement
- Leads environmental build efforts for large-scale enterprise project/release efforts
- May perform code migrations and prepare, merge, and version code for production builds
- Works with peers to develop SLA's and OLA's based on work assignments and monitors SLA's and OLA's to ensure customer satisfaction
- Introduces other areas to EMS services and rolls-out EMS process/procedure changes to the enterprise as needed
- Analyzes scope of work requests, develops work plans, leads ad-hoc assignments and internal initiatives, and provides leadership and mentoring to all team members
Work Locations:
- Indianapolis, IN
- Harrisburg, PA
- Syracuse, NY
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