Shift Leader

17 hours ago


Eau Claire, Wisconsin, United States Caribou Coffee Operating Company, Inc. Full time

Leadership Opportunity at Caribou Coffee

The Shift Leader is a key leadership position at Caribou Coffee, responsible for the overall direction and leadership of the store in partnership with the General Manager or Assistant General Manager. This role requires a strong understanding of the company's goals, expectations, and products, as well as the ability to effectively communicate with the team and guests.

Key Responsibilities:

  • Lead shifts that focus on team engagement and guest satisfaction
  • Think strategically about maximizing product sales and waste management
  • Take ownership of the store's appearance and ensure it meets company standards
  • Knowledgeable about the deployment for the day and the roles and responsibilities associated
  • Consistently leverage effective communication on the floor during the shift
  • See the needs of the team and guests and address situations before they become problematic
  • Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks
  • Take ownership not only for the current shift, but also the shift that follows
  • Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
  • Actively coach and give feedback to Team Members to ensure they are bringing their best to their role
  • Train team on role responsibilities, product knowledge, and promotional items
  • Perform administrative tasks with integrity and to completion

Requirements:

  • At least 1 year of leadership, restaurant, retail, or customer service experience
  • Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends
  • Must be at least 18 years of age

Physical Requirements:

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.


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