Medical Assistant

4 weeks ago


Danbury, Connecticut, United States UnitedHealth Group Full time

**Deliver Exceptional Patient Care**

As a Medical Assistant at UnitedHealth Group, you will play a vital role in supporting our care teams and patients. Your primary responsibilities will include providing patient care, clinical summaries, and direction on next steps or follow-up. You will also perform phlebotomy for patients as needed and act as a member of the care team, preparing patients to be seen by collecting and recording clinical information as per protocol.

**Key Responsibilities:**

Provide patient care and clinical summaries

Perform phlebotomy for patients as needed

Act as a member of the care team, preparing patients to be seen

Manage patients according to approved protocols and consistent with appointment and scheduling guidelines

Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)

Schedule tests, treatments, and follow-up visits on behalf of patients

Answer and document patient phone calls, taking complete messages and routing to providers as needed using the EHR

Monitor task buckets to respond to tasks in a timely manner, follow up on overdue orders/worklists, and monitor the status of critical referrals

Maintain oversight of temperature monitoring in coordination with Regional Nurse Managers

Assist the care team to ensure smooth office operation and delivery of excellent service through teamwork

Provide attention to patients in a manner that builds confidence, trust, and loyalty

Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

Maintain open lines of communication with the care team and Regional Management team

Maintain knowledge of current coding, OSHA, and CLIA regulations and company policies

Adhere to all patient safety initiatives and infection control regulations

**Requirements:**

High School Diploma or GED

Graduate of an Accredited Medical Assistant program

Certified Medical Assistant, or the ability to obtain CMA/RMA within 120 days of hire

Intermediate level of computer proficiency in Microsoft Office

**Preferred Qualifications:**

1+ years of MA experience in a primary care setting

Experience working with Epic

Knowledge of medical terminology

Knowledge of ICD-10 and CPT coding

**UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer.**


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