Medical Assistant
4 weeks ago
**Deliver Exceptional Patient Care**
As a Medical Assistant at UnitedHealth Group, you will play a vital role in supporting our care teams and patients. Your primary responsibilities will include providing patient care, clinical summaries, and direction on next steps or follow-up. You will also perform phlebotomy for patients as needed and act as a member of the care team, preparing patients to be seen by collecting and recording clinical information as per protocol.
**Key Responsibilities:**
Provide patient care and clinical summaries
Perform phlebotomy for patients as needed
Act as a member of the care team, preparing patients to be seen
Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
Schedule tests, treatments, and follow-up visits on behalf of patients
Answer and document patient phone calls, taking complete messages and routing to providers as needed using the EHR
Monitor task buckets to respond to tasks in a timely manner, follow up on overdue orders/worklists, and monitor the status of critical referrals
Maintain oversight of temperature monitoring in coordination with Regional Nurse Managers
Assist the care team to ensure smooth office operation and delivery of excellent service through teamwork
Provide attention to patients in a manner that builds confidence, trust, and loyalty
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Maintain open lines of communication with the care team and Regional Management team
Maintain knowledge of current coding, OSHA, and CLIA regulations and company policies
Adhere to all patient safety initiatives and infection control regulations
**Requirements:**
High School Diploma or GED
Graduate of an Accredited Medical Assistant program
Certified Medical Assistant, or the ability to obtain CMA/RMA within 120 days of hire
Intermediate level of computer proficiency in Microsoft Office
**Preferred Qualifications:**
1+ years of MA experience in a primary care setting
Experience working with Epic
Knowledge of medical terminology
Knowledge of ICD-10 and CPT coding
**UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer.**
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