Human Services Supervisor

2 days ago

Portland, Oregon, United States Clackamas County Full time
Job Summary

Clackamas County's Social Services Division is seeking a highly skilled and compassionate leader to join our team as a Human Services Supervisor for the Supportive Housing Team.

Key Responsibilities
  • Plan, organize, and supervise the activities and personnel of the Long Term Housing work unit within the Supportive Housing Team.
  • Develop and coordinate the operations of long-term housing programs, including creating work plans, fostering collaboration with county-wide housing providers, allocating resources, and establishing schedules to achieve the goals of the Housing Services human services program.
  • Recruit, hire, and supervise long-term housing case managers and peers, including conducting performance evaluations, implementing progressive disciplinary actions, organizing staff training and development of program initiatives, and fostering collaborative teamwork among staff and with other County departments.
  • Take an active role in promoting equity within long-term housing services and the supportive housing team, analyzing output and outcome data to identify any disparities and working collaboratively to address and eliminate them.
  • Assess and evaluate the efficiency of meeting contractual service levels and outcomes in long-term housing, introducing procedural enhancements and proposing policy and budget adjustments to the Program Manager and relevant stakeholders for implementation.
  • Utilize guidelines such as the HUD HEARTH Act, OR Housing and Community Services Manuals, and Health Authority Rent Assistance Program protocols to provide guidance to case management staff regarding intricate technical or procedural matters, reviewing and making decisions on complex situations, ensuring alignment with program guidelines and regulations.
  • Work closely with the program manager and staff to synchronize long-term housing programs with Coordinated Housing Access, other county human services, and Continuum of Care programs, partnering with essential stakeholders such as the Oregon Department of Human Services, Oregon Housing and Community Services, HUD, and Community Corrections to foster seamless collaboration in service provision.
  • Supervise program funds and approve or assess limited expenditures for case managers using program funds in service delivery or coordination tasks, ensuring budget compliance and evaluating expenditure appropriateness while maintaining financial accountability.
  • Maintain a consistently welcoming, trauma-informed, and culturally respectful approach throughout all aspects of service delivery and team interactions, prioritizing sensitivity to diverse backgrounds, acknowledging and addressing trauma, and fostering an inclusive environment where all individuals feel valued and supported.
  • Report any witnessed or suspected instances of abuse or neglect of children, older adults, or individuals with disabilities, and ensure that program staff similarly report such incidents as necessary and in accordance with established protocols.
  • Participate in Social Services Divisions Management Team activities and serve as on-site Superior in Charge on a rotating basis or as needed by Social Services.
Requirements
  • A minimum of six (6) years of experience working with a human service program/project or other relevant experience that would likely provide the required knowledge and skills to perform the duties of this position; at least two (2) years must include experience in a lead, supervisory, or managerial role (civilian or military).
  • At least two (2) years of experience working in supportive housing, behavioral health, social services, veteran services, or a related environment.
  • At least one (1) year of experience as a Case Manager or similar function with people experiencing homelessness or housing instability.
  • At least one (1) year in a position where documenting and determining eligibility for services was a significant part of the position.
  • Experience accurately tracking current and projected expenditures from multiple funding sources against complex budgets.
  • Experience with Microsoft Office Suite and virtual platforms such as Zoom or Microsoft Teams.
  • Experience considering the impacts and outcomes of oppression, structural racism, and individual bias for underserved communities during the decision-making process.
Preferred Qualifications
  • Experience with HMIS (Homeless Management Information System) data collection or similar programs.
  • Experience doing quality assurance in a human services setting.
  • Understanding of a Housing First and Stages of Change service model.
Work Schedule

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off).

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to theand based on the Department's business needs.

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