Customer Service Representative

4 weeks ago


Conway, Arkansas, United States Hideaway Pizza Full time
Job OverviewAt Hideaway Pizza, we're passionate about delivering exceptional experiences for our guests. As a Support Team Member, you'll play a vital role in creating a warm and inviting atmosphere, ensuring every guest feels valued and cared for.

Key Responsibilities
  • Embody the Hideaway Way, providing genuine hospitality and service excellence to every guest.
  • Execute the Hideaway Service Standards and Steps of Service with precision and attention to detail.
  • Welcoming and thanking every guest, creating a sense of belonging and community.
  • Maintain a clean and safe environment, ensuring the well-being of guests and team members alike.
  • Handle phone calls and inquiries with professionalism and empathy.
  • Protect the financial interests of our guests and Hideaway Pizza, upholding the highest standards of integrity.

Requirements
  • Must be 16 years or older.
  • Hold and maintain required licenses: Food Handlers, state and county specific.
  • Adapt to a varied schedule, including shifts, days, holidays, doubles, positions, and events.
  • Follow all policies and procedures outlined in the employee handbook and job-specific training guides.
  • Meet physical requirements as dictated by the job, standing (8 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping.


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