Director of Research Operations

7 days ago


Portland, Oregon, United States eBay Full time

About eBay

eBay is a global ecommerce leader, changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets worldwide.

We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Company Values

  • Our customers are our compass
  • Authenticity thrives
  • Bold ideas are welcome
  • Everyone can bring their unique selves to work – every day

The Role

We're seeking an experienced Manager, UX Research Ops to drive recruiting operations for the UX research team.

This includes managing research vendor relationships and a small crew of in-house recruiters and moderators.

The UX research team guides design partners and cross-functional teams at eBay to discover, interpret, and act upon insights and opportunities in an inspiring way.

However, they can't do this without a strong Ops team delivering the right users into functional research software on time and budget in legally compliant ways.

About You

You'll be a systems thinker who's passionate about process, documentation, and nailing the details.

Everything we do is meant to provide orderly systems that will keep our expansive research practice operating smoothly.

You'll work with vendors to find new methods and in-house engineering teams to drive sophisticated solutions to tough problems.

You'll find ways to balance competing goals, such as inclusivity vs. accurate sample representation or user privacy vs. user demographic collection.

You'll always be looking for ways to improve both the user experience as they pass through our research systems and the researcher experience as they work with operations.

What You'll Accomplish

  1. Inherit and manage the performance of our in-house team of Research Recruiters and Moderators
  2. Own the end-to-end recruiting pipeline and process
  3. Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
  4. Own the CMS, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams
  5. Manage vendor and incentive budgets in partnership with in-house procurement and legal teams
  6. Query our in-house databases using SQL and lead in-house user panel recruiting and management
  7. Actively contribute new ideas and processes to UX Research Ops at eBay

What We Offer

As a valued member of our team, you'll enjoy a competitive salary range of $149,200 - $234,850 based on location, skills, and experience.

This package also includes a target bonus and restricted stock units (as applicable), as well as a full range of medical, financial, and/or other benefits, including 401(k) eligibility and various paid time off benefits.

About Us

We're an equal opportunity employer, committed to ensuring digital accessibility for people with disabilities.

If you have a need that requires accommodation, please let us know so we can make every effort to respond as soon as possible.



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