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Finance Operations Manager

2 months ago

Palm Beach, Florida, United States L+R Hotels Full time

Company Overview

L+R Hotels is a vibrant and ambitious global private investment firm based in London. Our diverse, multicultural organization oversees a portfolio of 23,000 rooms across the UK, Continental Europe, the US, and the Caribbean. We manage a range of properties from select service hotels to prestigious five-star establishments and luxurious resorts, with a vision to create enduring value for investors and communities. Our commitment to our employees, guests, and investors is at the forefront of our operations.

Position Summary

The Finance Operations Manager plays a crucial role in delivering consistent leadership within the financial domain of the hotel. This position involves guiding and training management while focusing on enhancing the profitability of the establishment. Responsibilities include ensuring accurate and timely financial reporting, maintaining robust internal controls, complying with all regulatory requirements, and protecting the assets of owners and investors. A key focus will be on managing Income Audit and Accounts Receivable processes.

Key Responsibilities:

  • Prepare, monitor, and communicate financial reports in alignment with L+R Hotels' deadlines.
  • Process all necessary payroll journal entries accurately.
  • Oversee the daily Accounts Receivable operations, including credit, billing, and collections.
  • Manage payment requirements for groups or functions and handle deposit processing.
  • Conduct collection calls for outstanding accounts and maintain detailed collection records.
  • Review and authorize City Ledger transfers daily, reporting any discrepancies to the supervisor.
  • Address customer inquiries promptly and professionally, providing accurate invoices and statements.
  • Handle returned checks and credit card chargebacks efficiently.
  • Collaborate with the Sales and Events Team to establish customer credit, including application processing and reference checks.
  • Maintain an organized collection process, including filing, monitoring returned checks, and preparing bad debt write-offs.
  • Update daily revenue reports for both internal and corporate distribution.
  • Monitor guest ledger and advance deposit ledger to ensure proper internal controls.
  • Keep management informed of any unusual financial occurrences or significant deviations.
  • Reconcile invoices with ledgers to ensure invoicing accuracy.
  • Assist in the monthly closing process by posting relevant journal entries.
  • Ensure guest satisfaction by actively listening and resolving issues or escalating them as necessary.
  • Cross-train in other areas of the Accounting Department, including accounts payable.
  • Identify root causes of issues affecting staff or guests and provide actionable solutions to enhance efficiency and the overall experience.

Additional Responsibilities:

  • Conduct Income Journal audits and postings.
  • Manage accounts payable tasks.
  • Oversee general cashiering functions, including petty cash reconciliation.
  • Prepare balance sheet reconciliations, payroll reconciliations, and tax-related reconciliations.
  • Execute special projects and additional responsibilities as assigned.

Qualifications:

  • Proficiency in Windows, approved spreadsheets, word processing, and hotel-specific systems.
  • Maintain a warm and approachable demeanor at all times.
  • Effective verbal and written communication skills with all levels of employees and guests.
  • Strong listening skills to understand and clarify concerns raised by employees and guests.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Participate in required meetings and training sessions.
  • Engage in Manager on Duty coverage as needed.

Licenses and Certifications:

Ability to obtain any necessary government licenses or certifications.

Grooming Standards:

All employees are expected to maintain a neat, clean, and well-groomed appearance.

Education and Experience:

  • A minimum of 6 years of progressive experience in hotel accounting or a related field; or a 4-year degree in Accounting/Finance with at least 2 years of relevant experience; or a 2-year degree with a minimum of 4 years of related experience.

Note:

This description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the position. Management reserves the right to revise the job or require other tasks to be performed as circumstances change.