Premier Technical Services Professional
4 days ago
We are seeking an experienced IT Support Technician to join our team at Layer 8 Solutions in Miami, FL. As a Technical Services professional, you will be responsible for providing technical assistance to computer users, answering questions or resolving computer problems for clients in person, or via telephone or electronically.
Duties and Responsibilities
• Collaborate with our team to provide technical support within an educational environment
• Perform maintenance, system analysis, troubleshooting, and on-site support
• Troubleshoot and repair PC and network issues
• Provide common desktop application support
• Maintain current inventory of equipment and supplies
Requirements
• High school diploma required; industry certifications or undergraduate degree preferred
• 3-5 years relevant work experience preferred
• Strong understanding of Windows operating systems (Windows 7 & Windows 10), networking (LAN, WAN, WIRELESS), and network appliances (firewalls, routers, switches, and wireless access points)
• Basic understanding of Windows server environment
• Proficient in common desktop productivity applications (MS Office, Office 365, and Adobe Suite)
• Reliable transportation, valid driver's license, ability to pass a background check, and fluency in English (bilingual skills in English/Spanish a plus)
Compensation
A competitive market-based salary ($70,000 - $90,000 per year) commensurate with experience and education, plus a comprehensive benefits package including health, dental, and vision insurance, retirement plan, and paid time off.
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