Retail Operations Lead

2 weeks ago


Statesville, North Carolina, United States Food Lion Full time
Responsibilities

Your key responsibilities as a Customer Service Leader at Food Lion include:
  • Providing excellent customer service by greeting each customer with a smile and using their name whenever possible.
  • Maintaining knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensuring work stations and front-end areas of the store have a neat and clean presentation.
  • Performing the task of sales associates when scheduled or as needed per the surge plan guidelines.
  • Reporting any register malfunctions to the Customer Service Manager or, in the absence of the MOD, placing service calls efficiently.

You will also be expected to wear the Food Lion uniform, complete with a name badge, and adhere to the dress code while maintaining a neat and clean appearance. This position requires strong communication and problem-solving skills to resolve customer complaints and issues effectively.

The salary for this role is estimated at $45,000 - $65,000 per year based on the location and your level of experience.

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