Retail Sales Associate Manager

2 weeks ago


Statesville, North Carolina, United States Michaels Stores Full time

About Michaels Stores
As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. Our company values innovation, teamwork, and customer satisfaction, striving to create a positive shopping experience for all our guests. At Michaels, we believe that creativity can transform lives, inspiring imagination and self-expression in people of all ages.

Job Summary
Michaels Stores is seeking a skilled Retail Sales Associate Manager to lead our store team in delivering exceptional customer experiences. In this role, you will oversee daily store operations, manage inventory, and supervise sales associates to achieve sales goals and maintain store appearance. Your expertise in retail operations, inventory management, and customer service will enable us to meet our sales targets while exceeding customer expectations. If you have a passion for creating memorable experiences and thrive in a dynamic retail environment, we encourage you to apply for this exciting opportunity

Key Responsibilities
* Lead store operations, managing inventory, scheduling, and sales floor presentation
* Supervise sales associates, coaching and mentoring them to achieve sales goals
* Develop and implement strategies to drive sales growth and customer engagement
* Ensure accurate merchandise receiving, stocking, and pricing
* Manage store recovery, maintaining high-quality standards and efficiency
* Foster positive relationships with customers, vendors, and colleagues
* Perform administrative tasks, such as processing transactions and resolving customer complaints
* Participate in visual merchandising and display setups
* Complete other duties as assigned

Requirements
* 2+ years of retail management experience
* Proven track record of achieving sales goals and improving customer satisfaction
* Strong leadership and communication skills, with ability to motivate and coach team members
* Knowledge of inventory management systems, Point-of-Sale (POS) software, and standard operating procedures
* Physical ability to lift up to 50 pounds, stand for extended periods, and move throughout the store

Estimated Salary: $60,000 - $70,000 per year



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