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Guest Services Associate

2 months ago

Mesquite, Texas, United States Mesquite Gaming Full time

Hotel Front Desk Clerk - Varied Shifts Available

We are seeking a friendly and professional *Hotel Front Desk Clerk* to join our team at Mesquite Gaming. If you have a passion for delivering outstanding guest experiences and possess excellent communication abilities, this role may be ideal for you.

  • Position Overview:

Serve as a courteous liaison between guests and the establishment, facilitating seamless lodging transactions and effective communication.

  • Key Qualifications:
  • Proficient in computer operations
  • Excellent verbal communication skills in English
  • Customer-focused approach
  • Adept at providing and understanding precise information
  • Primary Responsibilities:
  • Utilize the phone system efficiently
  • Respond to guest inquiries with professionalism
  • Accurately maintain billing and essential records
  • Provide information about the property and upcoming activities
  • Assist with reservations and the check-in/check-out process
  • Work collaboratively with other departments to enhance guest satisfaction
  • Perform additional tasks as assigned by management
    • Customer Service Standards:
    • Personalize guest interactions by using their names
    • Show willingness to resolve any issues
    • Assist guests in booking various services
    • Apologize for any inconveniences
    • Offer detailed directions, maps, and weather updates
    • Physical Requirements:

This position involves physical activities such as prolonged standing, walking on various surfaces, and occasionally lifting moderately heavy items. Candidates should demonstrate above-average agility and dexterity.

  • Work Environment:

The workplace requires adherence to standard safety protocols, particularly in an indoor office setting. There may be exposure to second-hand smoke due to nearby activities. Candidates should be prepared for a 24/7 operation with flexible shifts, including weekends and holidays.

  • Additional Information:

Job Category: Hospitality
Compensation Type: Hourly
Starting Wage: $12.00