Field Service Technician IV

2 weeks ago


Brooklyn, New York, United States Rivian Full time

About Rivian:

Rivian is a pioneering electric vehicle manufacturer dedicated to creating sustainable and adventurous mobility solutions. We are driven by a passion for innovation, a commitment to quality, and a desire to reimagine the future of transportation.

Job Summary:

We are seeking a highly skilled and experienced Field Service Technician IV to join our team. As a key member of our service operations, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and ensuring the highest level of vehicle quality and reliability.

Key Responsibilities:

  • Provide technical expertise and support to customers and internal stakeholders to resolve complex vehicle issues.
  • Perform comprehensive vehicle inspections, diagnoses, and repairs to ensure compliance with Rivian's quality standards.
  • Collaborate with cross-functional teams to drive continuous improvement and process standardization.
  • Develop and maintain technical knowledge and skills through ongoing training and education.
  • Work effectively in a fast-paced, dynamic environment with a focus on customer satisfaction and team collaboration.
  • Support and contribute to the development of new service processes and procedures.

Requirements:

  • 5+ years of experience in automotive repair and service operations, preferably in an electric vehicle environment.
  • Strong technical knowledge and troubleshooting skills, with a focus on electrical and mechanical systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and cross-functional teams.
  • Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction and team collaboration.
  • Valid driver's license and a clean driving record.
  • Ability to travel up to 75% of the time, as required.

Benefits:

  • Competitive salary range: $40-$42 per hour.
  • Comprehensive medical, dental, and vision insurance packages for full-time employees and their families.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.

About Rivian's Commitment to Diversity and Inclusion:

Rivian is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applications from individuals of all backgrounds and perspectives.



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