Program Liaison Coordinator

7 days ago


Charleston, West Virginia, United States Mpathic LLC Full time

Mpathic LLC is committed to delivering exceptional customer experiences through our cloud-based Contact Center. As a Program Liaison Coordinator, you will play a vital role in ensuring seamless service delivery to applicants, participants, schools, and vendors throughout the HOPE Scholarship program process.

About the Role

This is a fully remote position that requires strong organizational and communication skills. The successful candidate will be responsible for providing expert program and technical support via phone and digital communications, while also collaborating with our team leads to ensure effective service delivery.

Key Responsibilities
  • Coordinate with applicants, participants, schools, and vendors to resolve program-related issues
  • Provide expert program and technical support via phone and digital communications
  • Collaborate with team leads to ensure effective service delivery

Requirements

  • Bachelor's degree preferred, High School diploma or equivalent required
  • Strong organizational and communication skills
  • Ability to work autonomously and as part of a team
  • Excellent verbal and written communication skills
  • Experience working in Microsoft and Google systems
Our Values

We value empathy, excellence, and continuous improvement. Our team members enjoy a competitive hourly rate of $19-$21 per hour, flexible working arrangements, and professional development opportunities. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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