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Restaurant Operations Manager

2 months ago

Mishawaka, Indiana, United States Social Cantina- Mishawaka, IN Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team at Social Cantina in Mishawaka, IN. As a key member of our management team, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and maintaining our reputation as a premier dining destination.

Key Responsibilities:

  • Operations Management:
    • Oversee daily operations to ensure smooth and efficient functioning of the restaurant.
    • Monitor and maintain high standards of food quality, presentation, and service.
    • Implement and enforce health and safety protocols to ensure compliance with regulations and uphold a safe dining environment.
  • Financial Management:
    • Develop and manage budgets, forecasts, and financial plans to achieve revenue and profitability goals.
    • Monitor financial performance and implement strategies to optimize profitability while controlling costs.
    • Conduct regular financial analysis and reporting to track performance and identify areas for improvement.
  • Team Leadership:
    • Recruit, train, and supervise staff members, including servers, bartenders, chefs, and support staff.
    • Foster a positive and collaborative work culture, providing guidance, support, and mentorship to team members.
    • Conduct performance evaluations, provide feedback, and implement training programs to enhance employee skills and performance.
  • Customer Service:
    • Ensure exceptional customer service by maintaining high standards of hospitality and resolving any customer concerns or complaints promptly and effectively.
    • Cultivate relationships with guests and create memorable dining experiences to encourage repeat business and positive word-of-mouth.
  • Marketing and Promotion:
    • Develop and implement marketing strategies to attract new customers and promote special events, promotions, and menu offerings.
    • Utilize marketing channels to engage with customers and build brand awareness within the community.
  • Inventory Management:
    • Oversee inventory levels and ordering of food, beverages, supplies, and equipment to ensure adequate stock and minimize waste.
    • Implement inventory control measures to optimize inventory turnover and reduce shrinkage.

Requirements:

  • Minimum of 5 years of experience in restaurant management, with at least 2 years in a senior leadership role.
  • Extensive knowledge of Latin cuisine and experience working in a full-service restaurant environment.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Excellent organizational and time management abilities, with a proven track record of managing multiple priorities effectively.
  • Solid understanding of financial principles and experience with budgeting, forecasting, and financial analysis.
  • Exceptional customer service skills and a passion for delivering memorable dining experiences.
  • Proficiency in restaurant management software and Microsoft Office Suite.
  • Currently hold or able to obtain a state liquor serving permit (where applicable).
  • Currently hold or able to obtain a ServSafe Manager Certification.