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Home Maintenance Specialist
1 week ago
Invitation Homes is a leading provider of high-quality homes for lease in desirable neighborhoods across America. As a fast-paced and evolving company, we offer excellent career opportunities for individuals who share our commitment to delivering exceptional resident experiences.
The market teams at Invitation Homes include leasing and property management professionals, as well as rehabilitation, turns, and maintenance experts. Together, we create a seamless experience for residents from move-in to move-out. Our talented teams work hard to maintain top-quality homes and ensure potential residents are presented with a rental property they won't refuse.
We are seeking dedicated learners who are passionate about serving our residents and maintaining our high standards. As a Maintenance Technician, you will be responsible for performing high-quality maintenance work within single-family rental homes owned by the company. You will provide excellent customer service to residents and follow all company operational and safety policies, processes, and procedures.
This is an important, resident-facing role at Invitation Homes, requiring daily interaction with our customers. You will be assigned a company vehicle and will travel between homes in a geographic region, delivering timely and professional maintenance service to residents.
- Promptly and professionally complete maintenance service requests across multiple trade categories (e.g., electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, HVAC minor, and appliances).
- Provide excellent customer service and promote a quality living experience for all residents.
- Complete ProCare visits throughout resident's lease term to perform proactive maintenance and repairs in order to reduce future reactive maintenance service requests.
- Provide continuing education to residents regarding important maintenance topics such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.
You will also be responsible for completing general property condition assessments (GPCA) at all property visits and submitting alerts to property management for items that require immediate attention. Proper utilization and care for company-supplied tools, materials, and vehicles are also expected.
Broad knowledge of residential construction and mechanical systems and ability to perform general residential maintenance work are required. Knowledge and experience making repairs in the following areas: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC minor, and appliances are necessary.
Ability to read, write, and understand English proficiently, multi-lingual a plus. Ability to use mobile devices (i.e., iPad and/or iPhone) and various mobile applications must be adaptable and flexible. Overtime may be required for this position.
Maintain professional appearance and comply with prescribed uniform and appearance policy. Comply with all safety regulations, including the use of personal protective equipment (safety goggles, gloves, mask, etc.). Ability to perform limited work on weekends and traditional holidays as needed.
